Training 30,000 employees before a launch

Before a new product reaches customers it has to reach the workforce who will be answering questions about it from the first minute. An email is not enough.

What was built

A scenario-driven quiz game embedded inside the internal platform the organisation already used daily. The employee guides fictional customers through real situations and picks the optimal strategy for each one, with visible consequences on the outcome.

Underneath: real-time leaderboards, ELO-style scoring, and an in-memory cache layer to hold up when an entire workforce arrives at once.

What it showed

The system held under real load and survived a production failure on launch day itself. It worked well enough that the client asked for it to be turned into a reusable platform.

On confidentiality

The client and the delivery channel are covered by a non-disclosure agreement, so this project is published without naming them. We can go into detail on scope and technical decisions in a meeting.